Questions or need help? Email us 24/7 at hello@prozenglow.com

Phone: +1 800-913-2084

5-Day Satisfaction Guarantee:
If you're not completely satisfied with your purchase, you may request a return or exchange within 45 days of receiving your order.

Eligibility Criteria:

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  Items must be unused, unworn, and in their original packaging.
  
  
  
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  Returns must be initiated within 45 days of delivery.
  
  
  
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  Proof of purchase is required.
  
  
  

Return Process:

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  Contact our customer support at support Hello@Prozenglow.com OR at our toll free phone number 1 8009132084 with your order number and reason for return.
  
  
  
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  Our team will provide you with return instructions and the appropriate return address.
  
  
  
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  Ship the item(s) back to the provided address: 8465 W. Sahara Ave., Suite 111
  Unit #1349
  Las Vegas, NV 89117
  
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  We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
  
  To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
  
  To start a return, you can contact us at Hello@prozenglow.com Please note that returns will need to be sent to the following address: 
  If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
  
  You can always contact us for any return question at Hello@prozenglow.com
  
  
  
  Damages and issues
  Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
  
  
  Exceptions / non-returnable items
  Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
  
  Unfortunately, we cannot accept returns on sale items or gift cards.
  
  
  Exchanges
  The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
  
  
  European Union 14 day cooling off period
  Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
  
  
  Refunds
  We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
  If more than 15 business days have passed since we’ve approved your return, please contact us at Hello@prozenglow.com
  
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  Once we receive and inspect the returned item(s), we will process your refund or exchange.
  
  
  

Refunds:

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  Refunds will be issued to the original payment method.
  
  
  
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  Please allow 5–7 business days for the refund to reflect in your account.
  
  
  

Exchanges:

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  Exchanges are subject to product availability.
  
  
  
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  If the desired item is out of stock, a refund will be issued instead.
  
  
  

Return Shipping Costs:
Customers are responsible for return shipping costs unless the item arrived damaged or defective.

Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately with photos of the product. We will arrange for a replacement or refund at no additional cost to you.

Non-Returnable Items:
Certain items, such as gift cards and clearance items, may be non-returnable. This will be indicated on the product page.

ProzenGlow AeroGlow™ is a powered nasal irrigation and suction system engineered to do what sprays and gravity-fed pots can’t: actively flush and remove congestion, not just move it around. Using a dual-pump design with adjustable pressure, AeroGlow™ delivers a controlled saline rinse while simultaneously suctioning out mucus, allergens, and irritants. The result is faster relief, clearer breathing, and a cleaner, more comfortable experience backed by real user results and responsive customer support

WARNING

DO NOT USE TAPWATER UNLESS STERILIZED BY BOILING FOR 3-5 MINUTES (THEN COOLED).