Shipping Policy

Thank you for shopping at ProzenGlow. We are committed to providing you with a seamless shopping experience, including fast and reliable shipping services. Please review the following information regarding our shipping policy:

  1. Processing Time:

    • All orders are processed within 1-2 business days.
    • Orders placed on weekends or holidays will be processed on the next business day.
    • Please note that during peak seasons and promotional periods, processing times may be slightly longer.
  2. Shipping Methods:

    • We offer various shipping methods to cater to your needs. The available options will be displayed during the checkout process.
    • Shipping carriers we work with include but are not limited to USPS, UPS, FedEx, and DHL.
  3. Shipping Destinations:

    • We currently ship within the United States. We apologize for any inconvenience caused if you are located outside of this region. We are actively working towards expanding our shipping capabilities to serve a broader customer base.
  4. Shipping Fees:

    • Shipping fees are calculated based on the weight, dimensions, and destination of the package.
    • To determine the exact shipping cost for your order, please proceed to the checkout page and enter your shipping address.
  5. Tracking Information:

    • Once your order is shipped, you will receive a confirmation email containing the tracking number.
    • You can use the tracking number to monitor the progress of your shipment on the respective carrier's website.
  6. Delivery Time:

    • Delivery times may vary depending on the shipping method selected and the destination.
    • Typically, orders are delivered within 3-7 business days after the processing period.
    • Please note that unforeseen circumstances such as weather conditions or logistical issues may cause slight delays. We appreciate your patience in such situations.
  7. Order Status and Updates:

    • You can check the status of your order by logging into your account on our website.
    • We will also provide email updates regarding the progress of your order, from processing to shipment and delivery.
  8. Shipping Restrictions:

    • Certain products may have specific shipping restrictions due to their nature or regulatory requirements. These restrictions will be clearly indicated on the product page.
    • If you have any questions about shipping eligibility for a particular item, please reach out to our customer support team before placing your order.
  9. Damaged or Lost Shipments:

    • We take utmost care in packaging and shipping your order. However, if you receive a damaged package or if your shipment is lost in transit, please contact our customer support team within 48 hours of delivery. We will work with you to resolve the issue promptly.
  10. International Customers:

    • We currently do not offer international shipping. We apologize for any inconvenience caused and hope to expand our shipping services in the future.
  11. Returns and Exchanges:

    • For information about returns and exchanges, please refer to our Return Policy.